Raygun stories
Customer experience: how the most popular metrics can lead you astray
Wed, 15th Mar 2023
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big data
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bi
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data analytics
Using the wrong metrics to measure customer experience can be misleading. Averages and Net Promoter Score are often misapplied. #customerexperience.
Data overwhelm? Focus on your customer
Tue, 27th Sep 2022
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crm
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digital transformation
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cx
Google's customer experience score, known as Core Web Vitals, can boost your business. Here's what it measures and how to improve it.
NZ businesses moved 40 times faster than they thought possible when COVID-19 hit
Mon, 8th Mar 2021
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digital transformation
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mental health
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smb
Five years of advances in digital transformation for New Zealand businesses has occurred in a period of eight weeks, due to COVID-19, a new report finds.