For many businesses, robotic automation software provides an opportunity to increase efficiency and reduce costs.

That's according to software company Pegasystems who explains that it's done by automating high volume and repetitive tasks that get in the way of delivering the best possible customer experience – which they've put into action.

In an industry first, the software company has launched an end-to-end automation platform that works to optimise business workloads with robotic automation, BPM and CRM.

Pega Robotic Automation amplifies the power of robotic process automation (RPA) with proven BPM and CRM to expand the potential of robotics in new ways.

It is Pegasystems understanding that businesses now have the flexibility to seamlessly use both RPA and BPM together across the organisation in any combination that works best for them.

Don Schuerman, CTO and vice president of Product Marketing at Pegasystems, says on its own, robotic automation has proven that it can deliver significant productivity gains for both employees and businesses.

“But its true power results when it's combined with other technologies to raise automation to an entirely new level, automating both core business functions and the ‘long tail' of hard-to-automate tasks,” he says.

The automation system also includes an enhanced management console that enables organisations to manage all of their robotic processes from a single location.

“With our market leading BPM and CRM solutions, Pega is in a unique position to realise this untapped potential to change the way our clients work and engage with their customers.